Position Name

QUALITY REPRESENTATIVE

Position Location

Personalisation Plant - Highett

Purpose

Maintenance and continuous improvement of the PN Plant’s ISO9002 management system within the corporate framework and to provide leadership/guidance on quality matters to site personnel

Scope

Personalisation Plant - Highett

Reporting Relationships

DIRECT REPORT TO:

Plant Manager

DIRECT REPORTS:

Nil

REGULAR LIAISON WITH:

Shift Managers; SDL & Development Manager; Process Improvement Engineer; Maintenance Supervisor; Operators; customers and suppliers; third party certification bodies

What the incumbent needs to bring to the position

	1-2 years experience in Quality Management/Assurance/Control
	Experience in quality management/ process improvement including implementing quality management systems and audits and using continuous improvement tools and techniques.
	Good understanding of ISO 9001:2000
	Excellent written and oral communication skills
	Proven ability to apply an analytical approach to investigations and utilise problem solving skills to develop effective solutions
	Ability to co-ordinate, implement and manage projects and process improvement
	Able to develop and document standards; test methods and write procedures
	OHS Awareness
	Customer Focus (Internal and External)
	Intermediate computer skills

Key Activities and Responsibilities

SAFETY

	Monitor and ensure compliance to OH & S policies and procedures to help provide a safe working environment
	Actively participate in hazard identification and resolution at the local level

COMMUNICATION

	Collect and analyse process and product data to identify improvements and report results to the PN Plant Manager, Process Improvement and manufacturing teams. Ensure standards are published, maintained and improved.
	Provide regular reports on Personalisation KPI’s or as directed by the PN Plant Manager.
	Ensure that identified records are maintained and retained for the Personalisation area in accordance with written procedures.
	Provide a monthly report detailing key activities undertaken, results, analysis of NCR’s, complaints corrective actions, audits and other performance needs as linked to the KPI’s for national distribution.
	Liaise with certification bodies and customers to facilitate assessments of the PN area to ISO9001:2000 and other standards as appropriate.

QUALITY

	Ensure that process controls are developed, implemented, documented.
	Maintain master files for Procedures, Manuals, Forms and provide master lists for control purposes, in accordance with documented procedures.
	In conjunction with Team Leaders and Shift Managers, investigate and identify the root causes of customer complaints, determine remedial actions, assist with implementation and conduct any final rectifications required in accordance with documented procedures.
	Ensure that data collection systems are developed and maintained to acquire data for nominated Key Performance Indicators (KPI’s).
	Conduct and document Management Review Process
	Ensure that procedures are developed and documented to an approved format and implemented for all PN plant activities.
	Monitor the conduct of process inspections, tests and audits to ensure they are carried out in accordance with documented procedures and manufacturing instructions
	Ensure that appropriate quality standards are developed, documented and maintained for product control
	Assist Team Leaders to carry out identified corrective actions in accordance with documented procedures
	Conduct internal audits within the PN area in accordance with written procedures

HOUSEKEEPING

Monitor that the work area is kept clean and tidy and take corrective action where appropriate

SECURITY

Ensure that Leigh-Mardon’s security procedures (both IT and physical) are followed and consult with supervisor / manager before taking correction

TRAINING

Assist the PN Plant Manager to develop direct reports by highlighting and identifying training needs

VALUE CREATION

	Participate in continuous quality improvement to ensure organisational effectiveness
	Provide innovative solutions to issues management in production environment
	Offer ideas to create value for the company and its customers
	Encourage team members to offer ideas
	Identify items of potential value to customers and devise means by which the manufacturing plant can contribute toward their implementation

ETHICAL STANDARDS

Monitor that Leigh-Mardon’s ethical behaviour standards are observed by self and fellow team members and consult with supervisor / manager before taking corrective action

OPERATIONAL

	Assist with the development of systems to meeting ISO90001:2000 certification and maintenance thereof.
	Participate in quality improvement activities
	Monitor Team Leaders conformance to written procedures regarding handling non-conforming material and communications with suppliers for externally sourced products.
	Audit registers and files for all non-conformance, situations in Personalisation.
	Ensure that the product audit system is carried out by the Production Teams.

SCHEDULING AND PLANNING

	Develop and provide input into the PN budget
	Maintain internal and external audit schedules.

Delegations / Authorities

Authorising Purchasing Requisitions for services and supplies to maintain daily operations of the PN QA function up to $1,000.00